Whether you are a health organisation delivering care to a patient, a non-profit that is handling donors and charity organisations, or a commercial organisation, customer service is incredibly important.

No one wants to wait on hold for an hour, provide their personal details five times to five different people, be transferred from one department to another, or not receive the follow-up information they need. Fortunately, using Robotic Process Automation (RPA), machine learning (ML), and artificial intelligence (AI), the process doesn’t have to be as painful as it might have been in the past.

We will run through three Automation Anywhere bots that can help you provide outstanding customer service, no matter what industry you work in.

AARI to gather information

Just like you ask Alexa for help at home, AARI can act as a digital assistant at work. It can gather information from multiple sources, update all of your systems simultaneously and ensure that personally identifiable information (PII) and sensitive systems are protected.

Some examples of use:

• Creating a ticket in the ServiceNow management system
• Processing payments over the phone
• Conducting credit checks

There are multiple AARI bots available depending on your needs, with both web and desktop versions.

Salesforce Lead Assistant

Companies have traditionally used Excel spreadsheets to gather and track sales lead information. However, transferring this information into Salesforce is both time-consuming and error-prone. With a bot, the information will not only be added automatically (and accurately), it will also set up automated prompts to move those leads through the sales funnel and convert them into opportunities.

Perform Various Email Operations

Hands up if your inbox is overflowing with unread and unanswered emails? Keeping track of the magnitude of email communications that come in can be challenging, but it is vital to stay on top of emails - particularly those from your customers.

That is where one of the most popular Automation Anywhere bot, Perform Various Outlook Operations, comes in. It can read, send, sort, and store emails, as well as creating appointments. It will also download attachments for you. Imagine how much time you could free up in your day!

By minimising the amount of time-consuming and repetitive admin, you can not only improve customer experience but also give your staff extra job satisfaction, allowing them to focus on value-adding activities.

Have you implemented any handy bots into your office?